One customer, every channel
A web chat can become a call, a call can trigger a text, and the customer does not have to start over.
Service Business Automation Platform
FrontIQ turns conversations and business events into results.
AnswersCallsTextsWeb chat
FrontIQ qualifies leads, books appointments, answers questions, follows up, and escalates when needed. It connects with your CRM, Zapier, and other business systems to complete the work behind each request.
Works with your team in Slack Email
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incoming call · 0:48FrontIQ is working
Caller“Do you have an appointment Tuesday afternoon? I’m a new customer.”
handles the request and completes the work
- Qualified the requestnew customer · requested service · service area matched
- Checked the live calendar2 appointment windows available
- Booked the right slotTuesday · 2:00 PM · confirmation sent
- Updated the customer recordcontact, request, and source saved
- Notified the teamSlack alert sent to the assigned location
ready for the teamJob complete
conversation incompleted work out
Why FrontIQ: Elevate customer experience
Elevate customer experience.
Conversations should lead to action. FrontIQ keeps the context as a customer moves between phone, text, and web chat, then carries the request through booking, follow-up, system updates, or a human handoff.
Work continues after the answer
FrontIQ books, records, routes, reminds, and follows up according to the workflow behind the request.
Outbound follow-up & recovery
FrontIQ sends confirmations, reminders, rebooking messages, and follow-up after a missed call or unanswered lead.
Why FrontIQ: Scale the business, not the work
Handle more customer requests with less manual work.
FrontIQ answers incoming requests, qualifies leads, and completes routine follow-up. When a request needs judgment, it brings in your team with the conversation and next step attached.
Never miss a call
FrontIQ answers during the rush, after hours, and when your team is already helping someone.
Keep every lead moving
It asks the qualifying questions, records the answers, and routes the lead to the right next step.
Your team joins at the right moment
Sensitive, unusual, or high-value requests reach the right person with the conversation context attached.
Keep noise away from staff
Routine spam and low-value interruptions are screened before they reach your team.
Why FrontIQ: Built around your business
FrontIQ agents adapt to how your operation already works.
FrontIQ combines the facts your customers need with the rules and systems your team uses to finish the job.
Your systems
Connect the CRM, calendar, Slack, email, Zapier, and the tools that hold the customer record.
Your rules
Set booking, qualification, handoff, deposit, and escalation rules in plain language.
Your knowledge
Ground answers in your services, policies, pricing, hours, and frequently asked questions.
Your industry
Start with a FrontIQ vertical built for your industry, or configure FrontIQ around your service business and repeatable customer workflows.
Customer request
Book, reschedule, ask, qualify, follow up
Completed in your stack
CRM, calendar, Zapier, Slack, email
Why FrontIQ: You are in control
You are in control — Stay informed and step in only when it matters.
FrontIQ keeps every outcome visible, so there are no surprises. Inspect results and transcripts, listen live, take over a call, correct weak knowledge, and choose which events notify your team.
- Monitor outcomes, transcripts, and handoffs
- Listen live and take over when human judgement is needed
- Find conflicting or missing knowledge and correct it
- Send chosen events to Slack, email, or a connected workflow
Live activity
monitoringHandled
All channels
Needs review
1 request
Knowledge
1 suggestion
ChannelRequestOutcomeWhen
CallNew appointment BookedNow
ChatService question Answered4m
TextMissing document Requested12m
Knowledge suggestion: clarify same-day cancellation policy
ReviewSet up in minutes
Setup your business in minutes.
FrontIQ uses your public business information as a starting point. You review the details, add your rules, and call the agent before sending customers its way.
- 01
Find your business
Import your services, hours, and contact details.
- 02
Review the rules
Set booking, escalation, and handoff behavior.
- 03
Test the workflow
Call, text, or chat and inspect the completed work.
Industries
Explore all industry workflows Industry workflows supported out of the box.
Pet grooming
Apply breed, coat, vaccine, service-duration, and rebooking rules during every request.
See pet groomingHVAC
Separate urgent calls from routine work, collect job details, and book the right arrival window.
See HVACOther services
Configure FrontIQ to handle repeatable workflows built around your services, rules, systems, and procedures. Book appointments, follow up, capture and qualify leads, check service areas, and follow your custom procedures.
See service businessesExperienced builders
Built by the team behind ShopVOX and a former Google engineering leader.
We have built operations software for service businesses before. FrontIQ applies that experience to the customer work that starts in calls, texts, and chats.
Put a real request through it
See what FrontIQ completes for your business.
Try a personalized agent for one location, or talk with us about a rollout across a franchise network.