One dashboard
Manage every location from a shared operating view without losing local detail.
FrontIQ for franchises
Run every location from one customer-operations system.
Give every location the same way to answer, qualify, book, follow up, and escalate. Corporate controls the shared standard. Local teams keep the details that make each market work.
All locations
Illustrative viewLocations
Network view
Channels
Call, text, chat
Policy set
Current
LocationStatusLatest resultChannel
NorthsideLiveBooking completedCall
DowntownLiveLead qualifiedChat
WestfieldReviewHuman handoffText
LakesideLiveFollow-up sentCall
Multi-location view
See the network. Open the location. Inspect the request.
Review outcomes across the brand, then narrow the view to a location, channel, workflow, or handoff. Every result stays connected to its transcript and system action.
Comparable workflows
Use the same outcome definitions across the network so location reviews mean the same thing.
Traceable results
Open the transcript, handoff, follow-up, and connected-system update behind each request.
One deploy, every location
Push approved updates across the network.
Change a brand policy, qualification question, escalation path, or approved answer once. Deploy it to the locations that should use it, and keep a clear record of what changed.
- Publish brand knowledge to every selected location
- Apply booking and escalation rules by location group
- Review changes before they reach customers
- Keep local hours, staff, calendars, and service availability local
Policy deployment
ReadyUpdate
New-customer booking policy
Collect the required details before offering a confirmed appointment.
deploy to
Northside
Downtown
Westfield
Lakeside
Selected locationsDeploy update
Governance without bottlenecks
Set the brand standard, then leave room for local operations.
Corporate owns the non-negotiables. Location teams manage the facts that change day to day, within the permissions and approval flow you choose.
Brand rules
Control required language, policies, and escalation behavior.
Local settings
Keep hours, services, calendars, staff, and availability current.
Role access
Give corporate, regional, and location teams the right level of control.
Chosen alerts
Notify the right team when a request needs review or a person.
Rollout
Prove the workflow, then expand it.
- 01
Pilot
Configure one representative location and test real request paths.
- 02
Standardize
Approve the shared knowledge, rules, alerts, and reporting view.
- 03
Deploy
Roll out by region or location group and monitor the results.
Bring one workflow and one location to the first conversation.
We will map how the request works today, where corporate needs control, and what should stay local before discussing a rollout.
Talk to us about your franchise