FrontIQ vs My AI Front Desk: Credits, Caps, and Vertical Depth
A criteria-scored comparison on metering, caps, grooming depth, and outbound, with My AI Front Desk figures taken from its own pricing page.
Disclosure: FrontIQ publishes this comparison. Every My AI Front Desk figure comes from My AI Front Desk’s own published pages, listed under Sources and checked in August 2026. The criteria My AI Front Desk wins are stated as plainly as the ones it loses. Pricing moves. Check both before you buy.
The short answer
My AI Front Desk buys breadth: voice, web chat, SMS, email drafts, forms, and outbound calling in one $99/mo subscription, with a credit meter under all of it and a cap on each channel: 200 voice minutes, 400 texts, 100 chats, a 20-page knowledge base, and your last 200 logs. FrontIQ buys depth in one vertical: 100 calls at the same $99, metered per call rather than per minute, uncapped customer records, and grooming rules that run without being written as FAQs. My AI Front Desk wins outright on outbound calling and on white-label resale.
My AI Front Desk, now trading as Frontdesk, sells an AI workforce. One subscription covers phone, web chat, SMS, email drafts, website forms, and a built-in CRM, and every one of them draws on a credit balance where 1 credit is a cent.
That is a real product decision, not a gimmick. If you want six channels covered for $99, few products do it for less. The cost is that each channel arrives with a cap, and grooming-specific behavior is not among the things you are buying.
FrontIQ spends the same $99 differently: a call meter instead of six credit meters, no per-channel conversation cap, no cap on customer records, and one vertical's rules shipped as product behavior instead of as knowledge-base pages.
Who wins each criterion, and on what evidence.
| Criterion | Winner | Evidence |
|---|---|---|
| Calls answered for $99/mo | WinnerFrontIQ | 100 calls on Starter against 200 minutes on Business-in-a-Box, which is about 66 calls at a 3-minute average, and fewer as calls get longer |
| Channel breadth for the money | WinnerMy AI Front Desk | Voice, web voicebot, chat, SMS, email drafts, and website forms in one $99 plan |
| Outbound calling | WinnerMy AI Front Desk | 20 outbound calls a day on the Business plan; FrontIQ's outbound is SMS only |
| Caps on records and history | WinnerFrontIQ | Business-in-a-Box retains the last 200 logs and 20 knowledge-base pages; FrontIQ's Customer Inbox is uncapped |
| Grooming software integration | WinnerFrontIQ | Gingr live and bidirectional; My AI Front Desk publishes Zapier and names no grooming PMS |
| Grooming rules out of the box | WinnerFrontIQ | Vaccine expiry, breed and coat slot sizing, multi-pet households as behavior, not FAQ pages |
| Reselling under your own brand | WinnerMy AI Front Desk | A published white-label program from about $500/mo wholesale; FrontIQ publishes none |
| Reading one bill | WinnerFrontIQ | One per-call overage rate against six credit meters at different rates |
Two products, described on their own terms.
My AI Front Desk: an AI workforce, metered in credits
- Basic at $20/mo ($16 annual) includes 0 voice minutes: SMS, chat, forms, and email drafts only.
- Business-in-a-Box at $99/mo ($79 annual) includes 200 voice minutes, 400 SMS, 100 chatbot conversations, 500 email drafts, 300 form submissions, and 20 outbound calls a day.
- Everything past the allowance draws credits at 1 credit = $0.01: voice at 25 credits a minute ($0.25), SMS at 4, a chatbot conversation at 5, a form lead at 4.
- Caps that are not usage: a 20-page knowledge base, 2 editor seats, and retention of your last 200 logs.
- Integrations run through Zapier: Calendly, Google Calendar, HubSpot, Salesforce and the rest. No grooming PMS is named.
- A published white-label reseller program lets agencies sell it under their own brand from about $500/mo wholesale.
- 20+ languages and a claimed 5-minute setup. 7-day free trial.
FrontIQ: one vertical, finished work
- Free at $0 with 20 calls; Starter $99 with 100; Growth $199 with 275; Business $299 with 500. A call is one conversation up to ten minutes.
- One overage rate per tier ($1.50, $1.25, $1.00 a call), and the phone keeps answering.
- The rabies record is checked before a slot is offered, and slot length follows breed and coat type.
- Appointments are written into Gingr live, during the call.
- Every call, text, and chat creates or updates a customer record. No cap on records, history, or notes.
- Outbound SMS: confirmations on every plan; reminders, rebooking nudges, vaccine-expiry alerts, and no-show recovery on Growth.
- Your shop's own rules (deposits, upsells, escalation) run as a Flow on every interaction.
Scored 1 to 5 on 8 criteria, with the reason for each score.
FrontIQ averages 4.4; My AI Front Desk averages 3.0. The reasoning column is the part that matters. Read it and re-score the rows against your own shop.
| Criterion | My AI Front Desk | FrontIQ | Why |
|---|---|---|---|
| Cost to get a booking written | My AI Front Desk3 | FrontIQ5 | FrontIQ books on the $0 tier. My AI Front Desk's $20 Basic plan includes no voice minutes at all, so a phone-answering groomer starts at $99. |
| Calls answered per dollar | My AI Front Desk2 | FrontIQ4 | At $99: 100 calls on FrontIQ Starter against 200 minutes on Business-in-a-Box, which is about 66 calls at a 3-minute average and 33 at six minutes. Annual billing narrows it to $79 for those 200 minutes. FrontIQ's 100 is the same 100 however long the calls run, up to ten minutes each. |
| Channels in one conversation context | My AI Front Desk4 | FrontIQ4 | My AI Front Desk covers more surfaces (voice, web voicebot, chat, SMS, email drafts, forms) but meters each separately. FrontIQ covers three and shares one context across them, with webchat gated to Growth. |
| Grooming software integration | My AI Front Desk1 | FrontIQ4 | Gingr is live and bidirectional; MoeGo and DaySmart are roadmap. My AI Front Desk publishes Zapier and names no grooming PMS. |
| Grooming rules as product behavior | My AI Front Desk2 | FrontIQ5 | FrontIQ models vaccine expiry, breed and coat slot sizing, and multi-pet households. My AI Front Desk is multi-vertical; the equivalent has to fit in a 20-page knowledge base on the $99 plan. |
| Outbound follow-up | My AI Front Desk4 | FrontIQ3 | My AI Front Desk ships outbound calling (20 a day on Business) plus SMS. FrontIQ's outbound is SMS only, though the campaigns it runs are the grooming ones: reminders, rebooking, no-show recovery. |
| Billing predictability past the cap | My AI Front Desk3 | FrontIQ5 | My AI Front Desk publishes its rates, which is more than most, but six meters at different credit rates with auto-reload at $10 per 1,000 credits is harder to forecast than one per-call rate. |
| Time to a live agent | My AI Front Desk5 | FrontIQ5 | Both self-serve with no sales call. My AI Front Desk claims 5-minute setup with a 7-day trial; FrontIQ has a free tier and a callable Instant Preview. |
These criteria are weighted for an independent pet grooming salon. If you are an agency reselling AI receptionists, or a business that needs email drafting and website forms more than it needs a grooming calendar, reweight the middle rows and My AI Front Desk comes out ahead.
Credits versus calls
My AI Front Desk prices in credits, where 1 credit is a cent. A voice minute costs 25 credits, an SMS 4, a chatbot conversation 5, a form lead 4. The Business plan includes 1,000 overage credits and then auto-reloads at $10 per 1,000.
The rates are published, which is more than several competitors manage. The difficulty is forecasting: a busy Saturday spends against six meters at once, and $10 reloads do not announce themselves.
FrontIQ meters one thing. Calls, at one published rate per tier, where a call is one conversation up to ten minutes. Texts, chats, customer records, and history are not metered at all.
The units are not comparable without an assumption about call length. At a 3-minute average, 200 minutes is about 66 calls; at six minutes it is 33. FrontIQ's 100 calls stay 100 either way.
The caps that are not about usage
Three limits on the $99 plan have nothing to do with how much you use it. The knowledge base holds 20 pages. You get 2 editor seats. Data retention covers your last 200 logs.
The retention cap is the one that matters for a grooming shop. A salon doing 30 calls a day passes 200 logs in a week, and the record of what a customer asked for last month is the context that makes the next call good.
FrontIQ's Customer Inbox has no cap on records, history, notes, or tags, on any plan including the free one. It is the auto-CRM, not a log buffer.
Twenty knowledge-base pages against a vertical
My AI Front Desk serves every vertical from one agent you configure. For a grooming salon, everything the agent knows about grooming has to be written by you and fit in 20 pages on the $99 plan.
Some grooming rules do not fit a knowledge base at all. Blocking a booking when a rabies record has expired is a decision, not a fact. So is sizing a slot by breed and coat, or sequencing three dogs from one household.
FrontIQ ships those as behavior and reserves your writing for the parts that are actually yours: deposit amount, which add-ons to offer, when to call your cell.
Where My AI Front Desk is ahead: outbound calling
My AI Front Desk ships outbound voice: 20 calls a day on the Business plan, with retries and call logging. FrontIQ does not make outbound calls; its outbound is SMS.
If your recovery motion is calling last month's no-shows one by one, that is a genuine advantage and it belongs on the list.
The counter-argument is fit rather than capability. Grooming clients answer texts and ignore unknown numbers, so FrontIQ ships the campaigns (reminder, rebooking nudge, vaccine-expiry alert, no-show recovery) as SMS sequences that run without being started.
Where My AI Front Desk is the better product.
A comparison that never concedes anything is an advertisement. These are the places My AI Front Desk beats FrontIQ today.
Outbound calling
20 outbound calls a day on the $99 plan, with automated retries. FrontIQ's outbound is SMS only.
More channels per dollar
Email drafts, website forms, and a web voicebot are in the $99 plan. FrontIQ does not offer them at any price.
A real white-label program
Agencies can resell it under their own brand and domain from about $500/mo wholesale. FrontIQ publishes no white-label program.
20+ languages
FrontIQ is English.
A cheaper way in
$20/mo ($16 annual) buys the non-voice channels. If you want a texting and chat agent and no phone answering, nothing in FrontIQ's lineup is priced for that.
Line by line.
| My AI Front Desk | FrontIQ | |
|---|---|---|
| Unit metered | My AI Front DeskCredits (6 meters) | FrontIQCalls (one conversation up to 10 min) |
| Entry price | My AI Front Desk$20/mo ($16 annual), 0 voice minutes | FrontIQ$0/mo, 20 calls |
| Main small-business plan | My AI Front Desk$99/mo ($79 annual) | FrontIQ$99/mo (Starter) |
| Voice on that plan | My AI Front Desk200 minutes (~66 calls at 3 min) | FrontIQ100 calls, any length up to 10 min |
| Effective cost per 3-minute call | My AI Front Desk$1.49 monthly / $1.19 annual | FrontIQ$0.99 |
| Overage | My AI Front Desk25 credits/min ($0.25) + 5 other credit meters | FrontIQ$1.50 / $1.25 / $1.00 per call |
| SMS included | My AI Front Desk400/mo, then 4 credits each | FrontIQIncluded, not metered |
| Chat conversations | My AI Front Desk100/mo, then 5 credits each | FrontIQGrowth and above, not metered |
| Outbound calling | My AI Front Desk20/day | FrontIQNot offered; outbound is SMS |
| Knowledge base | My AI Front Desk20 pages | FrontIQNo page cap |
| Data retention | My AI Front DeskLast 200 logs | FrontIQUncapped customer records and history |
| Editor seats | My AI Front Desk2 | FrontIQNo published seat cap |
| Grooming PMS | My AI Front DeskNone named (Zapier only) | FrontIQGingr live; MoeGo, DaySmart roadmap |
| Vaccine verification | My AI Front DeskNot published | FrontIQChecked before the slot is offered |
| Breed-aware slot length | My AI Front DeskNot published | FrontIQYes |
| No-show recovery | My AI Front DeskNot published as a campaign | FrontIQYes, on Growth |
| White label | My AI Front DeskYes, from about $500/mo wholesale | FrontIQNot published |
| Languages | My AI Front Desk20+ | FrontIQEnglish |
| Trial | My AI Front Desk7 days | FrontIQFree tier, no card + callable Instant Preview |
“Not published” means the capability is absent from My AI Front Desk’s public pages as of August 2026. It is not a claim about what they are building.
Which one fits your shop.
Choose My AI Front Desk if
- →You want six channels covered for one price and can live with a cap on each.
- →You need the agent to place outbound calls, not just send texts.
- →You are an agency that wants to resell an AI receptionist under your own brand.
- →You serve customers in languages other than English.
- →Your business is not a pet business, so grooming behavior is worth nothing to you.
Choose FrontIQ if
- You are buying voice first and want a flat price per call rather than a minute meter on your $99.
- You want grooming rules enforced rather than written into a 20-page knowledge base.
- You book in Gingr and want the appointment written there during the call.
- You want every customer's history kept, not the last 200 logs.
- You want one meter on the bill instead of six.
Frequently asked questions.
How much does My AI Front Desk cost?
Three published tiers: Basic at $20/mo ($16 billed annually) with no voice minutes, Business-in-a-Box at $99/mo ($79 annually) with 200 voice minutes, and custom Enterprise pricing. There is a 7-day free trial.
What are My AI Front Desk credits worth?
1 credit is $0.01. A voice minute costs 25 credits ($0.25), an SMS 4 credits, a chatbot conversation 5, and a form submission 4. The Business plan includes 1,000 overage credits and auto-reloads at $10 per 1,000.
Is My AI Front Desk the same thing as Frontdesk?
Yes. My AI Front Desk now trades as Frontdesk (AI Front Desk, Inc.), and both names appear across its site and billing. It is a different company from FrontIQ.
Does My AI Front Desk integrate with grooming software like Gingr or MoeGo?
It names no grooming PMS. Integrations run through Zapier, which can move records between apps but does not read a grooming calendar live during a call. FrontIQ's Gingr integration is live and bidirectional; MoeGo and DaySmart are on the roadmap.
Does FrontIQ make outbound calls?
No. FrontIQ's outbound is SMS: confirmations on every plan, and reminders, rebooking nudges, vaccine-expiry alerts, and no-show recovery on Growth. My AI Front Desk does make outbound calls, 20 a day on its Business plan.
Which answers more calls for $99?
FrontIQ, on any call longer than two minutes. Starter includes 100 calls at $99/mo. Business-in-a-Box includes 200 voice minutes at the same price, which is about 66 calls at a 3-minute average and 33 at six minutes. Annual billing brings My AI Front Desk to $79 for those 200 minutes.
Can I resell FrontIQ under my own brand?
FrontIQ publishes no white-label program. My AI Front Desk does, from about $500/mo wholesale, with your logo and domain on the client dashboard. If reselling is your business model, that is a clear reason to pick it.
Where these figures come from.
Checked August 2026. Competitor pricing changes without notice; if a figure here no longer matches the source, the source is right.
- My AI Front Desk: Pricinghttps://www.myaifrontdesk.com/pricing
- My AI Front Desk: White labelhttps://www.myaifrontdesk.com/white-label
- My AI Front Desk: Outbound calling (Novi)https://www.myaifrontdesk.com/novi
- FrontIQ: Pricinghttps://www.frontiq.ai/pricing
- FrontIQ: Featureshttps://www.frontiq.ai/features
- FrontIQ: For pet groomershttps://www.frontiq.ai/pet-groomers
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